Requisition ID R14775 & R14776 · Begins 1/27/2025

IT Customer Service Agent
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We are seeking a part-time IT Helpdesk and Customer Service Agent with excellent people skills and technical expertise to join our team. The ideal candidate will have experience in Google Workspace administration, a strong customer service orientation, and the ability to create effective support materials such as tutorials and walkthroughs.

Job Description

Key Responsibilities:

  • Provide first-line IT support to resolve technical issues for users via phone, email, or chat.
  • Administer and troubleshoot Google Workspace (formerly G Suite) tools and services.
  • Assist with user account management, including setup, maintenance, and troubleshooting.
  • Collaborate with the IT team to identify and resolve recurring technical issues.
  • Deliver excellent customer service and maintain a positive, professional demeanor when interacting with clients.
  • Document issues and resolutions in the helpdesk ticketing system.

Desired Skills and Qualifications:

  • Strong interpersonal and communication skills, with the ability to explain technical concepts in a user-friendly manner.
  • Experience with Google Workspace administration (e.g., user management, app configurations, troubleshooting).
  • Working knowledge of GAM (Google Apps Manager) for bulk administrative tasks.
  • Proficiency in creating multimedia content, such as videos, tutorials, and guides.
  • Fluency in French is highly desirable.
  • Problem-solving skills and the ability to work independently.
  • Familiarity with common helpdesk ticketing systems is a plus.

Work Schedule:

  • Part-time, flexible hours (approximately [X] hours per week).

Job Application

IT Customer Service Agent
Apply for supported position Apply for volunteer position

About SIL

Dallas, TX - Founded in 1934

SIL is a global, faith-based nonprofit that works with local communities around the world to develop language solutions that expand possibilities for a better life.

Our faith inspires and informs our commitment to expand possibilities for people to thrive. We believe all people are created by God and given language as a means for flourishing. Through language, we understand who we are, experience relationships and explore life’s most important questions.