Requisition ID R14775 & R14776 · Begins 1/27/2025
IT Customer Service Agent Apply for supported position Apply for volunteer position
We are seeking a part-time IT Helpdesk and Customer Service Agent with excellent people skills and technical expertise to join our team. The ideal candidate will have experience in Google Workspace administration, a strong customer service orientation, and the ability to create effective support materials such as tutorials and walkthroughs.
Job Description
Key Responsibilities:
- Provide first-line IT support to resolve technical issues for users via phone, email, or chat.
- Administer and troubleshoot Google Workspace (formerly G Suite) tools and services.
- Assist with user account management, including setup, maintenance, and troubleshooting.
- Collaborate with the IT team to identify and resolve recurring technical issues.
- Deliver excellent customer service and maintain a positive, professional demeanor when interacting with clients.
- Document issues and resolutions in the helpdesk ticketing system.
Desired Skills and Qualifications:
- Strong interpersonal and communication skills, with the ability to explain technical concepts in a user-friendly manner.
- Experience with Google Workspace administration (e.g., user management, app configurations, troubleshooting).
- Working knowledge of GAM (Google Apps Manager) for bulk administrative tasks.
- Proficiency in creating multimedia content, such as videos, tutorials, and guides.
- Fluency in French is highly desirable.
- Problem-solving skills and the ability to work independently.
- Familiarity with common helpdesk ticketing systems is a plus.
Work Schedule:
- Part-time, flexible hours (approximately [X] hours per week).
Job Application
About SIL
Dallas, TX - Founded in 1934
SIL is a global, faith-based nonprofit that works with local communities around the world to develop language solutions that expand possibilities for a better life.
Our faith inspires and informs our commitment to expand possibilities for people to thrive. We believe all people are created by God and given language as a means for flourishing. Through language, we understand who we are, experience relationships and explore life’s most important questions.